Hyster enjoys a unique relationship with all our customers. We strive to produce complete client satisfaction created through world class production. Our objective is to anticipate the needs of each and every client along with deal with them with forklifts that provide the reliability, the value and the performance which they demand.
Hyster completely believes in starting with the customer. The company conducts annual focus groups and provides on-going voice of customer research that is conducted both online as well as in the field. We have over 400 design engineers to translate that input into intelligent designs by applying our thorough review gate process. Virtual prototype builds and advanced tools help ensure the best equipment practices come together. Other advanced tools including virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
All of our machinery are subjected to virtual, physical and environmental tests, in order to guarantee the lowest cost of ownership and total reliability. Not only do we test against our own standards, but we are also always testing against the competition's products. Our final tests take place in real-world customer applications in order to make certain that our products have met our strict standards.
Demand-Flow Manufacturing That is Lean and Smart
Our world-class manufacturing at Hyster is driven by DFT or Demand Flow Technology. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total customer satisfaction and flawless quality 100% of the time, all the time.
Total Quality All The Time
To initiate quality from the beginning, Hyster uses an integrated Manufacturing Execution System or MES. The job of the MES is to manage production flow. The MES coordinates line activities like for instance part sequencing and quality verification. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each and every shift. These audits actually hold all workers accountable for consistent quality, combined with the 5s workplace organization in place to help us attain it.
Hyster provides a range of high quality features as standard with all our products. By remaining dedicated to our focus on both quality and safety, and by being innovative from start to finish, we deliver several of the best material handling machines on the market. These are just some of the reasons why Hyster has become a leader in the industry.